Our valued customer,
We are proud of always providing the best service to our valued customers. As the leader of the sector since 2001, we are very happy to serve you with our innovative and pioneering principles.
Trust, loyalty and customer satisfaction form the basis of our activities. We accept these values as our priority and sustain them in a sustainable way.
We follow the same principles in technical service services. Please contact only our authorized technical service points for the maintenance and repair of our products. In this way, you can be sure that you will receive the best service. Operations of our products other than authorized services are out of the scope of warranty.
We are at your side for spare parts and technical support. By providing fast solutions, we ensure that your business continues uninterruptedly and efficiently.
For your questions, you can contact us between 8:30-18:00 on weekdays. You can reach us by using our contact numbers or contact form. We are here to serve you better.
We are always with you with effective solutions!
Kind regards,
Tevfik KOPUZ | Senior Mechanical Engineer
Kopuz Makina - General Manager
Warranty Conditions
As Kopuz Makina, we offer you the highest quality products, while at the same time guaranteeing a reliable service. Below you can find our warranty conditions that apply to every new dough rolling machine, dough cutting and rolling machine, dough cutting machine, pizza rolling machine, pita bread rolling machine, chestnut stick shape machine:
- Warranty Period: Your product is under warranty for 2 years from the date of delivery.
- Free Repair and Part Replacement: During the warranty period, there is no charge for repair and part replacement of manufacturing, assembly or material-related defects.
- Out of City Repair Conditions: Travel and accommodation expenses of the installer for on-site repair of malfunctions that may occur within 2 years of machines located outside the city belong to our customer. However, there is no charge for replaced or repaired parts.
- Spare Parts Support: In our out-of-town sales, spare parts will be sent free of charge (shipping fee belongs to the customer) for malfunctions that do not require on-site repair.
- Part Replacement and Repair Process: If the faults can be repaired technically, the part cannot be replaced completely. Repair is carried out under warranty.
- Wearable Parts: Balls, oils, conveyor belts, cutting blades, etc. that may wear out during normal use and need to be changed over time. parts are out of warranty.
- Overseas Warranty Support: In our overseas sales, spare parts support is provided free of charge for production faults for 2 years (shipping costs belong to the buyer).
- Electrical Failures: Failures in the electrical panels and materials of the machines due to the user's electrical installation are not covered by the warranty.
- Repair Time: The maximum repair period for the products under warranty is 7 working days.
- Shipping Fees: Cargo and warehouse fees to be spent for sending the products under warranty to our company belong to the customer.
These warranty terms are part of our commitment to you, our valued customers. In case of any malfunction, you can contact our customer service and get support from our technical service. As a reflection of our customer satisfaction-oriented work, we maintain our determination to provide you with the best service.
For your questions or requests for assistance, you can contact us between 8:30-18:00 on weekdays. You can reach us by using our contact numbers or contact form. We are here to offer you the best service.